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Terms and Conditions
Cancellation policy varies from Hotel to hotel. Please refer to the voucher for the specific Hotel cancellation policy.
A.SERVICES OFFEREDAll the services related to Hotel booking are fully available for this website.
General enquiries available:
Cancellation facility of your booked hotel voucher is possible Online only (Only in some special cases/situation, when the cancellation is not possible online, customer can call IRCTC Hotel helpdesk @ 022-61539545 for the help in the cancellation).
Currently the Hotel booking facility is only available for Indian nationals & foreigners working in India only. B. TERMS AND CONDITIONS OF SERVICEGeneral Terms of Use & Service
This web site (the "Site") is published and maintained by Indian Railway Catering and Tourism Corporation Limited (IRCTC). The Indian Railway Catering and Tourism Corporation Limited, is a public sector enterprise under the Government of India - Ministry of Railways and is the single window interface for providing complete travel & tourism solutions for the various customer segments and is also taking over catering on trains and at stations over the Indian Railway network.
IRCTC’s vision for the tourism business is “To be the leading provider of a complete spectrum of consistently high quality tourism products”.
When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site (whether belonging to an ‘associate’ of IRCTC or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.
These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between IRCTC and you with respect to your use of this Site.
Site and Its Contents
This Site is only for your personal use. You shall not modify, transmit, distribute, exchange or sell anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
As long as you comply with the terms of these Terms and Conditions of Use, IRCTC grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.
Disclaimer
The material in this Site could include technical inaccuracies or typographical errors. IRCTC may make changes or improvements at any time. The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, IRCTC disclaims all warranties of merchantability and fitness for a particular purpose.
IRCTC does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall Endeavour to ensure your fullest satisfaction.
IRCTC does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as hotel owners.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. IRCTC does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
You also acknowledge that through this Site, IRCTC merely provides intermediary services in order to facilitate highest quality services to you. IRCTC is not the last-mile service provider to you and therefore, IRCTC shall not be or deemed to be responsible for any lack or deficiency of services provided by any person ( hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
IRCTC will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
IRCTC may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
IRCTC may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
Definitions
In this agreement the following words shall have the following meanings:
* Voucher - means any voucher issued by us. It is an authorization to stay in a specific hotel for a specific period of time in a particular city. *Weekdays - All the days of the week other than Sunday
*Hotel Voucher - refers to a hotel reservation booked on this website, for the consummation of which the customer prints out an Voucher which, along with the concerned authorized personal identification, constitutes the authority to stay in a specific hotel for a specific period of time in a particular city.
**The rates offered Peak/Non-Peak season.
* Voucher - The printout in standard specified Performa containing Hotel booking particulars, ID particulars, and instructions for use which can be used by the customer along with the relevant authorized Identification, for a hotel stay. (See Performa / sample here) link showing Voucher. The user of the Voucher is governed by these rules and the instructions available on the Voucher itself.
* Authorized ID- The Personal Photo Identification Card falling in any of these five categories.
1. Passport 2. Voter Identification Card 3. Driving License 4. PAN Card 5. Central Government Or State Government Issued Employee identification.
* For Non-Indians, their Country's Passport will constitute sole authorized ID.
The IRCTC provides only the facility for transacting through the Internet. Indian Railway's rules for reservation and booking apply to all such transactions along with special conditions imposed for Internet based booking. The special conditions and the terms of service applicable to Internet booking are detailed in this document.
The following terms and conditions will apply if you wish to use the Indian Railways online hotel booking service offered through the IRCTC website. Please go through the conditions carefully and if you accept them, you may register and transact on the site. No user can register more than once on the site. Please note that once you register yourself on the IRCTC site, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website. Once you have clicked the 'I Agree' buttons at the bottom of these Terms and Conditions you have entered into a formal agreement with IRCTC for the purpose of transactions on this website.
IRCTC's performance of this agreement is subject to existing laws and legal processes of Govt. Of India, and nothing contained in this agreement is in derogation of IRCTC's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by IRCTC with respect to such use. You agree that IRCTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at IRCTC’s complete discretion.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the customer and IRCTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and IRCTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
This agreement is made between:
IRCTC (“Us”) and The User (“You”), the individual, whose details are set out in the User Registration page.
HOTEL BOOKINGSupply By Us: We agree to provide online hotel booking facilities to registered users or guest who agree to the terms and condition set forth in this document.
Standard of Service: We will supply the service to you with reasonable care and skill.
(Indian Standard Time) on all days including Sundays. Service hours are liable to be changed without prior notice.
No user can register more than once on the site. All payments towards the cost of the hotel booking voucher issued will be through one of the payment mode provided on the payment page. Our site is VeriSign secured and your credit card details will travel on the Internet in a fully encrypted (128 bit, browser independent encryption) form. To ensure security, your card details are NOT stored in our Website.
Scope of Service: IRCTC makes no guarantee that any service will be uninterrupted, timely, secure or error-free. Booking through Internet is allowed round the clock.
Confirmation of Booking: Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Transaction ID for each booking. Payment on your credit card is processed by one Payment Gateways viz ICICI. If the Payment Gateway is not functioning please try the other banks. Hotel Booking is subject to realization of rate and the service charges (including Service Tax) from concerned Bank through the Payment Gateway. You will be responsible for all charges, fees, duties, taxes and assessments arising out of your use of this Website. If, for any reason, the Hotel Booking does not materialize, the entire amount debited from your card account will be credited back to your card account. If you want to try for the same reservation again, it will be treated as a fresh booking. - Allotment of coach/berth/seats will be done as per existing allocation logic available in the IRCTC server.
Confirmation of Booking: Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Transaction ID for each booking. Payment on your credit card is processed by one Payment Gateways viz ICICI. If the Payment Gateway is not functioning please try the other banks. Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from concerned Bank through the Payment Gateway. You will be responsible for all charges, fees, duties, taxes and assessments arising out of your use of this Website.
Payment Option:
1. Payment by credit cards:
b.Gateway No.2 (Operated by HDFC bank):
2. Payment through Direct Debit facility :
b. IDBI Bank Direct Debit :
c. Union Bank Of India Direct Debit:
d. Done card:
e. ITZ Cash Card :
After pressing the “Buy” button, if the “Hotel booking reservation output page” is not displayed on your monitor due to power failure or Internet link failure, please click the “Booked Vouchers” menu on the left side of the screen. This page contains all the details of the Hotel Booking Vouchers booked by you. If the reservation desired by you finds a place in the above page, you can note down the transaction id, voucher number and other details. The voucher will be delivered as desired by you. You are also advised to check your e-mail or contact IRCTC, if necessary. In case user fails to check his “Booked Vouchers”, does a repeated transaction, also fails to cancel the voucher. The user shall have no right to claim the amount. The loss on this account shall not be borne either by IRCTC or by the Banks /Payment Gateways.
Counter Booking – Counter booking is also possible for booking hotels at the authorized offices of IRCTC.
1. NON-AUTHORIZATION OF PAYMENTNon-authorization of payment more than once by payment gateway for Hotel voucher booked by you is liable to result in deregistration of your account with this site, without any notice. 2. CANCELLATION/REFUND OF VOUCHERSFor cancellation of your voucher, please log in to your account, select the Transaction ID of the voucher you wish to cancel and cancel your voucher from your booked history on line. Cancellation of your voucher is possible only on the website www.railtourismindia.com, and is NOT possible on Counters.
Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets.
The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your IRCTC Account(www.railtourismindia.com). Apart from the cancellation charges levied by the hotel, IRCTC charges a fee of Rs. 300 for every hotel cancellation.
The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the voucher.
3. USER REGISTRATION:
New user will receive a password and account designation upon completing our registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to
(a) Immediately notify portal@irctc.com of any unauthorized use of your password or account or any other breach of security, and
(b) Ensure that you exit from your account at the end of each session. IRCTC cannot and will not be liable for any loss or damage arising from your failure to comply with this.
4. VOUCHERS :
For cancellation user can log on to www.railtourismindia.com and go to Booked Tickets link and select the voucher to be cancelled and can initiate the cancellation duly including the ID particulars. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets.
5. YOUR OBLIGATIONS :
a.General Obligations: You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of IRCTC.
b.Information Provided: The information you provide in the Registration page must be complete and accurate. IRCTC reserves the right at all times to disclose any information as IRCTC deems necessary to satisfy any applicable law, regulation, legal process, or Governmental request.
c.Use of the Online Reservation Service and Mobile Reservation Service: You may only use this service to make legitimate bookings / reservations i.e., you may not use this service to book vouchers for the purpose of commercial resale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.
d.Non-authorisation: Non-authorization of payment more than once by payment gateway for booking made by you is liable to result in deregistration of your account with this site, without any notice.
e.Customer Responsibility: You confirm to us that you are 18 years of age or above and have the legal capacity to enter into this Agreement with us and that all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to IRCTC. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the site and you alone use the "id" and "password" you have created in the site. Railways/IRCTC will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details for b
ooking made on this site.
6 LIABILITY :
a. Limitation of Liability: We shall not be liable to you save as expressly provided for in these terms and conditions and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise arising out of the use of the service or connection to the web site. To the maximum extent permitted by law, IRCTC and/or its respective suppliers hereby disclaims all warranties, terms and conditions with regard to this information, products and services including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title and non-infringement in no event, shall IRCTC and / or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special or consequential loss arising out of, or in any way connected with the use of this Website or with the delay or inability
to use this Website or for any information, products and services obtained through this Website or otherwise arising out of the use of this website whether based on contract, tort, strict liability or otherwise, even if IRCTC or any of its suppliers has been advised of the possibility of damages. Under all circumstances IRCTCs liability is restricted to the original booking value.
b.Accuracy of Information: We shall use reasonable endeavors to check the accuracy of the information published on this web site. We give no warranty as to the accuracy of such information given on our web site and reserve the right to amend and vary the contents of this web site from time to time without notice. The IRCTC Sites/Services may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of IRCTC and IRCTC is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. IRCTC is not responsible for web casting or any other form of transmission received from any Linked Site nor is IRCTC responsible if the Linked Site is not working appropriately. IRCTC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by IRCTC of the site or any association w
ith its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.
c. Transactions with third parties: Any transactions with third parties including advertisers on this website or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. IRCTC shall not be responsible or liable for any part of any such dealings or promotions.
d. Maximum Liability: The maximum amount of our liability to you for all loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service) shall be limited to the value of the booking amount through your use of this service.
e. Exclusion of Liability: We shall not be liable to you for any of the following types of loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service):
f. Exclusion of other Warranties/Remedies: You acknowledge and agree that in entering into the Agreement, you do not rely on and shall have no remedy in respect of any statement, representation or warranty given by any person (including as to condition, quality and fitness for purpose). ALL warranties implied by statute, common law, custom or otherwise as to the standard of the service and the accuracy of any information (other than fraudulent misrepresentation) provided on this web site are hereby excluded.
g.Force Majeure:We shall not be liable to you in respect of any delay in performance of these terms and conditions or delay in performance or breach of the terms and conditions due to any event or circumstances beyond our reasonable control.
7. TERMINATION :
Our Termination Rights: We may at any time at our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the web site.
8. USE OF VOUCHER :
You must check your Voucher: You must check your Voucher for errors, if any, as soon as you receive it. If an error is noticed and the Voucher does not comply with the information set out in the booking page, you must inform us of the same immediately at
9. GOVERNING LAW:
Indian Law and the courts of New Delhi, India govern This Agreement and your use of the web site. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in New Delhi, India in all disputes arising out of or relating to the use of the IRCTC Sites/Services. Use of the IRCTC Sites/Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
a. Entire Agreement:This Agreement including any document referred to herein constitute the entire agreement between us and you in respect of your use of this service.
b. Third Party Rights: Nothing in this Agreement shall be taken as granting any rights expressly or implicitly whether contractual or statutory to persons other than you or us.
c. Website Contents: : All content and software (if any) that is made available to view and/or download in connection with the IRCTC Sites/Services, excluding content and/or software that may be made available by end-users through a Communication Service, ("Software") is owned by and is the copyrighted work of IRCTC and/or its suppliers and is protected by copyright laws and international treaty provisions. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement").
No part of this site shall be reproduced in any form whether electronically or otherwise without the prior consent of IRCTC Ltd. other than temporarily in the course of using the IRCTC service or to keep a record of transactions entered into using the service.
d. Materials Provided to IRCTC: IRCTC does not claim ownership of the materials you provide to IRCTC (including feedback and suggestions) or post, upload, input or submit to any IRCTC Site/Service or its associated services for review by the general public (each "Submission" and collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting IRCTC, its affiliated companies and necessary sub licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. IRCTC is under no obligation to post or use any Submission you may provide and I
RCTC may remove any Submission at any time in its sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
e. Severability:Each of the provisions of these terms and conditions shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from the terms and conditions, and the remaining provisions of these terms and conditions shall continue in full force and effect and be amended so far as possible to give valid effect to the intentions of the parties under the severed provision.
f. Waiver: The failure to exercise or delay in exercising any right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies under this Agreement or at law. A waiver by us of any terms or conditions in any instance should not be considered to be a waiver of any term or condition for the future or of any subsequent breach.
No partnership:Nothing in this Agreement shall operate so as to create a partnership, joint venture, an agency relationship or employment of any kind between you and us.
g. No partnership: Nothing in this Agreement shall operate so as to create a partnership, joint venture, an agency relationship or employment of any kind between you and us.
All rights not expressly granted herein are reserved.
10. PRIVACY POLICY :
IRCTC respects and protects the privacy of the individuals who use IRCTC's services. Individually identifiable information about you is not willfully disclosed to any third party without first receiving your permission, as explained in this privacy policy ("Privacy Policy").
a. Cookies:Upon your first visit to www.railtourismindia.com, we send a "cookie" to your computer. A cookie is a piece of data that identifies you as a unique user. We use cookies to improve the quality of our service and to understand our user base more. We do this by storing user preferences in cookies and by tracking user trends and patterns of how people transact on our site. IRCTC will its cookies to third parties except as required by a valid legal process such as a search warrant or court order.
Most browsers are initially set up to accept cookies. You can reset your browser to refuse al cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of our services may not function properly if you refuse cookies.
b.
What Information Do We Collect? : Except when you specifically and knowingly provide such information, we do not collect any unique information about you (such as your name, email address, etc.). IRCTC notes and saves information such as time of day, browser type, browser language, and IP address with each query. This information is used to verify our records and to provide more relevant services to users.
c. Links to Other Sites: people over whom IRCTC exercises no control develop The sites linked to www.railtourismindia.com. Other parties, such as those advertising on our website are also in no way under the control or influence of IRCTC. These other sites /parties may send their own cookies / messages to users, collect data, or solicit personal information. Our users may give such information or data only at their personal discretion.
d. Your consent and changes to the Privacy Policy By using the www.railtourismindia.com, you consent to the collection and use of your information as we have outlined in this policy and to our Terms & Conditions. IRCTC may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.
e. Who can I ask if I have additional questions? : Feel free to contact us any time and we'll answer any additional questions you may have. Phone no or Mail us at hotelhelpdesk@irctc.com
Disclaimer
The material in this Site could include technical inaccuracies or typographical errors. IRCTC may make changes or improvements at any time. The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, IRCTC disclaims all warranties of merchantability and fitness for a particular purpose.
IRCTC does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall Endeavour to ensure your fullest satisfaction.
IRCTC does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as hotel owners.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. IRCTC does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
You also acknowledge that through this Site, IRCTC merely provides intermediary services in order to facilitate highest quality services to you. IRCTC is not the last-mile service provider to you and therefore, IRCTC shall not be or deemed to be responsible for any lack or deficiency of services provided by any person ( hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
IRCTC will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
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