A. Get yourself registered online by submitting the Registration Form available in this web site with your personal details. Further details are available at the terms and conditions page. To take you step by step and familiarise you with the procedure for booking of tickets please click HERE.
A. This is a VeriSign certified site (Click on the VeriSign logo to see the certificate). All the monetary transactions made on this site are secure. The credit card details are received on the site and transmitted to the Payment Gateways through secure SSL mode under 128-bit browser independent encryption. This site does not store or record the credit card details. All the transactions are handled directly by Payment Gateways only.
A. The Password entered by you is transmitted in one way encrypted form to our database and stored as such. The Password will not be known even to IRCTC. Thus you are solely responsible for the safe custody of your password.
A. You have to select the package name, Tour starting date and class on Plan My Tour page .On clicking the “Show Route” button the route of the train is displayed.
A. You have to select the package name, Tour starting date and class on Plan My Tour page .On clicking the “Tariff” button the Tariff of the train is displayed.
A. Cancellation is possible only on the Internet. No cash refunds will be made at the counter. The refund (after deducting the cancellation charges applicable as per IRCTC cancellation rules) will be credited back directly to your credit card / bank account electronically.
A. Sorry! No Refund.
A. Postponement / Advancement / Modification of journey- means cancellation of the ticket and a fresh booking has to be made. Change of passenger details.
A. Postponement / Advancement of journey- means cancellation of the ticket and a fresh booking has to be made. Change of passenger details, Change of boarding point etc, can be done online from the Booked ticket History. Note that NO refund shall be granted in lieu of modification.
A. If for some reason, you could not see the ticket confirmation page, please check your "Booked Tickets" list, wherein the details of all the transactions with their status would be available. On an unsuccessful transaction, the amount debited would be credited back to you in full without levying any charges. You may retry the transaction for booking your ticket. If you face this problem very often please let us know immediately.
A. On pressing the "Buy" button on the ticket reservation page, the payment is processed and the booking is done and the confirmation of your booking is displayed on your screen. If for any reason, the reservation output details are not displayed in your monitor, please check the details in menu "BOOKED TICKETS" under "Booking History" in Home Page. You may also check your e-mail for the details of your booking. You are also advised to contact IRCTC before trying to book the ticket again with the same particulars of journey.
A. Your browser page may be displaying some old pages and may need refreshing. Press F5 or Refresh button on the browser. You may also need to set the "REFRESH" to be done automatically for every visit to the page in the Internet settings of your browser.