| 1. | |
| 2. | |
| 3. | |
| 4. | |
| 5. | |
| 6. | |
| 7. | |
| 8. | |
| 9. | |
| 10. | |
| 11. | |
| 12. | |
| 13. |
Q. How can I use the internet reservation facility to plan my journey?
A. Get yourself registered online by submitting the Registration Form available in this web site with your personal details. Further details are available at the terms and conditions page. To take you step by step and familiarise you with the procedure for booking of tickets please click HERE.
Q. What is Verified by Visa (VbV) and Master Secure Code?
- What is Verified by Visa?
Verified by Visa is a unique service that uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. Once activated your Visa card number cannot be used for online purchases without your personal password. Verified by Visa is available for most Visa cards from participating financial institutions. - How does it help me?
Verified by Visa provides an extra level of protection for online shopping. Visa always protects its cardholders against unauthorized use, but Verified by Visa helps to prevent unauthorized use online before it can happen. - How it works?
Verified by Visa protects your existing Visa card with a password you create, giving you assurance that only you can use your Visa card online. Simply activate your card and create your personal password. You'll get the added confidence that your Visa card is safe when you shop at participating online stores.
Please click here for further details on Verified by Visa program - What all cards are available? All Visa Cards.
- What is MasterCard SecureCode?
MasterCard SecureCode is unique service that uses private code to help protect your card against unauthorized use when you shop at participating online merchants. - How does MasterCard SecureCode work?
Once you've registered and created your own private SecureCode, you will be automatically prompted by your financial institution at checkout to provide your SecureCode each time you make a purchase with a participating online merchant. Your SecureCode is quickly confirmed by your financial institution and then your purchase is completed. Your SecureCode will never be shared with the merchant. It's just like entering your PIN at an ATM. Please click here for further details on MasterCard Secure Code program
Q. Is it safe to give the credit card number at this site?
A. This is a VeriSign certified site (Click on the VeriSign logo to see the certificate). All the monetary transactions made on this site are secure. The credit card details are received on the site and transmitted to the Payment Gateways through secure SSL mode under 128-bit browser independent encryption. This site does not store or record the credit card details. All the transactions are handled directly by Payment Gateways only.
Q. How secure is my Password?
A. The Password entered by you is transmitted in one way encrypted form to our database and stored as such. The Password will not be known even to IRCTC. Thus you are solely responsible for the safe custody of your password.
Q. How do I check the route of a train?
A. You have to select the package name, Tour starting date and class on Plan My Tour page .On clicking the “Show Route” button the route of the train is displayed.
Q. How can I check the Fare for my journey?
A. You have to select the package name, Tour starting date and class on Plan My Tour page .On clicking the “Tariff” button the Tariff of the train is displayed.
Q. Is cancellation possible on Internet? How will I get my ticket cancelled that I have booked at this site?
A. Cancellation is possible only on the Internet. No cash refunds will be made at the counter. The refund (after deducting the cancellation charges applicable as per IRCTC cancellation rules) will be credited back directly to your credit card / bank account electronically.
Q. How do I cancel my ticket if the train has already departed?
Q. How can I modify the details of my ticket?
A. Postponement / Advancement / Modification of journey- means cancellation of the ticket and a fresh booking has to be made. Change of passenger details.
Q. Can I book tickets from outside India?
A. Postponement / Advancement of journey- means cancellation of the ticket and a fresh booking has to be made. Change of passenger details, Change of boarding point etc, can be done online from the Booked ticket History. Note that NO refund shall be granted in lieu of modification.
Q. While booking, the amount was debited but ticket not booked. What should I do?
A. If for some reason, you could not see the ticket confirmation page, please check your "Booked Tickets" list, wherein the details of all the transactions with their status would be available. On an unsuccessful transaction, the amount debited would be credited back to you in full without levying any charges. You may retry the transaction for booking your ticket. If you face this problem very often please let us know immediately.
Q. What should I do if I don't see the confirmation of my booking on my screen?
A. On pressing the "Buy" button on the ticket reservation page, the payment is processed and the booking is done and the confirmation of your booking is displayed on your screen. If for any reason, the reservation output details are not displayed in your monitor, please check the details in menu "BOOKED TICKETS" under "Booking History" in Home Page. You may also check your e-mail for the details of your booking. You are also advised to contact IRCTC before trying to book the ticket again with the same particulars of journey.
Q. Why do I get the details of some irrelevant trains if I try some enquiries?
A. Your browser page may be displaying some old pages and may need refreshing. Press F5 or Refresh button on the browser. You may also need to set the "REFRESH" to be done automatically for every visit to the page in the Internet settings of your browser.