Terms and Conditions
Now you may use HDFC / AXIS / SBI / KVB (Karur Vysya Bank) VISA debit cards(only) for ticket booking through any of the Payment Gateways (ICICI PG, HDFC PG).
SERVICES OFFERED BY IRCTC ON THIS WEBSITE AND TERMS AND CONDITIONS GOVERNING THE SERVICES Darjeeling Himalayan Railways Charters.
All the services given below are fully available for this website.
Definitions:
In this agreement the following words shall have the following meanings:
* Ticket - means any ticket issued by us. It is an authorization to travel using our ticket booking facility for the specified journey over the Darjeeling Himalayan Railways.
*DHR Voucher - refers to a Charter reservation booked on this website, for the consummation of which the customer prints out an Voucher which constitutes the authority to travel, in lieu of the regular ticket on standard stationary.
The IRCTC provides only the facility for transacting through the Internet. DHR rules for reservation and booking apply to all such transactions along with special conditions imposed for Internet based booking. The special conditions and the terms of service applicable to Internet booking are detailed in this document.
The following terms and conditions will apply if you wish to use the Indian Railways online ticket booking service offered through the IRCTC website. Please go through the conditions carefully and if you accept them, you may register and transact on the site. No user can register more than once on the site. Please note that once you register yourself on the IRCTC site, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website. Once you have clicked the 'I Agree' buttons at the bottom of these Terms and Conditions you have entered into a formal agreement with IRCTC for the purpose of transactions on this website
If a user violates the terms and conditions of use by registering more than one userid and or booking tickets on such multiple userid’s, IRCTC reserves the right to deactivate all such user registration and cancel any or all ticket booked using these registrations without any notice.
IRCTC's performance of this agreement is subject to existing laws and legal processes of Govt. Of India, and nothing contained in this agreement is in derogation of IRCTC's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by IRCTC with respect to such use. You agree that IRCTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at IRCTC’s complete discretion.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the customer and IRCTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and IRCTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
This agreement is made between:
IRCTC ("Us") and The User ("You"), the individual, whose details are set out in the User Registration page.
Supply By Us: We agree to provide online ticket booking facilities to registered users who agree to the terms and condition set forth in this document.
Standard of Service: We will supply the service to you with reasonable care and skill.
Service Hours: Booking through Internet is round the clock.
(Indian Standard Time) on all days including Sundays. Service hours are liable to be changed without prior notice.
Issue of Tickets User Registration: You must be a registered user to use our site to book tickets and for any type of enquiries. No user can register more than once on the site. All payments towards the cost of the tickets issued will be through one of the payment mode provided on the payment page. Our site is VeriSign secured and your credit card details will travel on the Internet in a fully encrypted (128 bit, browser independent encryption) form. To ensure security, your card details are NOT stored in our Website.
Scope of Service: IRCTC makes no guarantee that any service will be uninterrupted, timely, secure or error-free.Booking through Internet is allowed round the clock.
Rules Governing the Booking of Tickets through Internet:
- All rules and regulations applicable for reservation of seats/berths and charging of fare for reservation through internet will be as per rules defined by IRCTC.
Confirmation of Booking: Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Transaction ID for each booking. Payment on your credit card is processed by one Payment Gateways viz ICICI. If the Payment Gateway is not functioning please try the other banks. Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from concerned Bank through the Payment Gateway. You will be responsible for all charges, fees, duties, taxes and assessments arising out of your use of this Website.
If, for any reason, the reservation does not materialize, the entire amount debited from your card account will be credited back to your card account. If you want to try for the same reservation again, it will be treated as a fresh booking.
1. DHR Voucher - refers to reservation booked on this website for the charter, for the consummation of which the customer prints out an Voucher which constitutes the authority to travel in the Charter with his/her group.
2. Counter Ticket - A ticket books manually at the authorized offices of IRCTC.
3. Advance booking of 360 days is provided for foreign tourists.
4. Cancellation facility of your Ticket is possible Online only, cancellation will not be done on the counter.
5. Due to some specified reason your charter can be cancelled from DHR end for which the customer would get full refund.
2. Counter Ticket - A ticket books manually at the authorized offices of IRCTC.
3. Advance booking of 360 days is provided for foreign tourists.
4. Cancellation facility of your Ticket is possible Online only, cancellation will not be done on the counter.
5. Due to some specified reason your charter can be cancelled from DHR end for which the customer would get full refund.
B. Terms and Conditions of Service
Definitions:
In this agreement the following words shall have the following meanings:
* Ticket - means any ticket issued by us. It is an authorization to travel using our ticket booking facility for the specified journey over the Darjeeling Himalayan Railways.
*DHR Voucher - refers to a Charter reservation booked on this website, for the consummation of which the customer prints out an Voucher which constitutes the authority to travel, in lieu of the regular ticket on standard stationary.
The IRCTC provides only the facility for transacting through the Internet. DHR rules for reservation and booking apply to all such transactions along with special conditions imposed for Internet based booking. The special conditions and the terms of service applicable to Internet booking are detailed in this document.
The following terms and conditions will apply if you wish to use the Indian Railways online ticket booking service offered through the IRCTC website. Please go through the conditions carefully and if you accept them, you may register and transact on the site. No user can register more than once on the site. Please note that once you register yourself on the IRCTC site, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website. Once you have clicked the 'I Agree' buttons at the bottom of these Terms and Conditions you have entered into a formal agreement with IRCTC for the purpose of transactions on this website
If a user violates the terms and conditions of use by registering more than one userid and or booking tickets on such multiple userid’s, IRCTC reserves the right to deactivate all such user registration and cancel any or all ticket booked using these registrations without any notice.
IRCTC's performance of this agreement is subject to existing laws and legal processes of Govt. Of India, and nothing contained in this agreement is in derogation of IRCTC's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by IRCTC with respect to such use. You agree that IRCTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at IRCTC’s complete discretion.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the customer and IRCTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and IRCTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
This agreement is made between:
IRCTC ("Us") and The User ("You"), the individual, whose details are set out in the User Registration page.
Standard of Service: We will supply the service to you with reasonable care and skill.
Service Hours: Booking through Internet is round the clock.
(Indian Standard Time) on all days including Sundays. Service hours are liable to be changed without prior notice.
Issue of Tickets User Registration: You must be a registered user to use our site to book tickets and for any type of enquiries. No user can register more than once on the site. All payments towards the cost of the tickets issued will be through one of the payment mode provided on the payment page. Our site is VeriSign secured and your credit card details will travel on the Internet in a fully encrypted (128 bit, browser independent encryption) form. To ensure security, your card details are NOT stored in our Website.
Scope of Service: IRCTC makes no guarantee that any service will be uninterrupted, timely, secure or error-free.Booking through Internet is allowed round the clock.
Rules Governing the Booking of Tickets through Internet:
- All rules and regulations applicable for reservation of seats/berths and charging of fare for reservation through internet will be as per rules defined by IRCTC.
Confirmation of Booking: Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Transaction ID for each booking. Payment on your credit card is processed by one Payment Gateways viz ICICI. If the Payment Gateway is not functioning please try the other banks. Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from concerned Bank through the Payment Gateway. You will be responsible for all charges, fees, duties, taxes and assessments arising out of your use of this Website.
If, for any reason, the reservation does not materialize, the entire amount debited from your card account will be credited back to your card account. If you want to try for the same reservation again, it will be treated as a fresh booking.
Payment Option:
All online payments that happen for any of the products booked via www.railtourismindia.com site are secure. IRCTC Ltd. does not store the Credit card details of any customer in their database or in any data backup system or retrieval systems. Once you are ready to transact you are transferred to the bank site. The card details are captured on the credit card site and not ours hence we cannot be held responsible for any misuse of credit card what so ever.
Incase you are making the payment through the demand draft or cheque- the same needs to be drawn in the name of (IRCTC) at the IRCTC offices (list provided).
Incase you are making the payment through the demand draft or cheque- the same needs to be drawn in the name of (IRCTC) at the IRCTC offices (list provided).
1. Payment by credit cards:
a. Gateway No.1 (Operated by ICICI bank):
Payments through any Master / Visa credit cards issued by any bank(Transaction charges of 1.8% on the total transaction value will be levied by the card-issuing bank.) / HDFC Visa debit cards.
Payments through any Master / Visa credit cards issued by any bank(Transaction charges of 1.8% on the total transaction value will be levied by the card-issuing bank.) / HDFC Visa debit cards.
b. Gateway No.2 (Operated by HDFC bank):
Payments through any Master / Visa credit cards issued by any bank(Not International Credit Cadrs)(Transaction charges of 1.8% on the total transaction value will be levied by the card-issuing bank.) / HDFC Visa debit cards.
Payments through any Master / Visa credit cards issued by any bank(Not International Credit Cadrs)(Transaction charges of 1.8% on the total transaction value will be levied by the card-issuing bank.) / HDFC Visa debit cards.
2. Payment through Direct Debit facility :
a. ICICI Bank Direct Debit:
(Transaction charges of Rs.10/- + service tax as applicable on the total transaction value will be levied by ICICI Bank)
I. This implies that the account holders of ICICI Bank will be taken to ICICI Internet Banking Site, where customers can authorize payments from his / her account to IRCTC and on successful authorization the customer will be returned to IRCTC Site and the Ticket will be booked. In case of failure of booking the amount Debited will be Credited back to the customer's account.
b. IDBI Bank Direct Debit :
(Transaction charges of Rs.10/- on the total transaction value will be levied by IDBI Bank)
(Transaction charges of Rs.10/- on the total transaction value will be levied by IDBI Bank)
I. This implies that the account holders of IDBI Bank will be taken to IDBI Internet Banking Site, where customers can authorize payments from his / her account to IRCTC and on successful authorization the customer will be returned to IRCTC Site and the Ticket will be booked. In case of failure of booking the amount Debited will be Credited back to the customer's account.
c. Union Bank Of India Direct Debit:
(No Transaction charges is levied by Union Bank Of India )
I. This implies that the account holders of Union Bank will be taken to Union Bank of India Internet Banking Site, where customers can authorize payments from his / her account to IRCTC and on successful authorization the customer will be returned to IRCTC Site and the Ticket will be booked. In case of failure of booking the amount Debited will be Credited back to the customer's account.
(No Transaction charges is levied by Union Bank Of India )
I. This implies that the account holders of Union Bank will be taken to Union Bank of India Internet Banking Site, where customers can authorize payments from his / her account to IRCTC and on successful authorization the customer will be returned to IRCTC Site and the Ticket will be booked. In case of failure of booking the amount Debited will be Credited back to the customer's account.
d. ITZ Cash Card :
(Transaction charges of 1.5%)
This implies that the account holders of Done Cash Card will be taken to ITZ Cash Card Internet Banking Site, where customers can authorize payments from his /her account to IRCTC and on successful authorization the customer will be returned to IRCTC Site and the Ticket will be booked. In case of failure of booking the amount Debited will be credited back to the customer's account.
(Transaction charges of 1.5%)
This implies that the account holders of Done Cash Card will be taken to ITZ Cash Card Internet Banking Site, where customers can authorize payments from his /her account to IRCTC and on successful authorization the customer will be returned to IRCTC Site and the Ticket will be booked. In case of failure of booking the amount Debited will be credited back to the customer's account.
After pressing the “Buy” button, if the “Ticket reservation output page” is not displayed on your monitor due to power failure or Internet link failure, please click the “Booked Tickets” menu on the left side of the screen. This page contains all the details of the tickets booked by you. If the reservation desired by you finds a place in the above page, you can note down the transaction id, Tour Confirmation Number and other details. The tickets will be delivered as desired by you. You are also advised to check your e-mail or contact IRCTC, if necessary. In case user fails to check his “booked Tickets”, does a repeated transaction, also fails to cancel the ticket. The user shall have no right to claim the amount. The loss on this account shall not be borne either by IRCTC or by the Banks /Payment Gateways.
Non-authorization of payment more than once by payment gateway for tickets booked by you is liable to result in deregistration of your account with this site, without any notice.
Calculation of cancellation time would be based on the time of departure of respective package.
For cancellation of your ticket, please log in to your account, select the Tour Confirmation Number of the ticket you wish to cancel and cancel your ticket from your booked history on line. Cancellation of your Ticket is possible only on the website www.railtourismindia.com, and is NOT possible on PRS Counters.
For cancellation of your ticket, please log in to your account, select the Tour Confirmation Number of the ticket you wish to cancel and cancel your ticket from your booked history on line. Cancellation of your Ticket is possible only on the website www.railtourismindia.com, and is NOT possible on PRS Counters.
If the user wishes to cancel his ticket. He can log on to www.railtourismindia.com, and go to Booked Tickets link and select the ticket to be fully cancelled and can initiate the cancellation by selecting the Transaction-ID to be cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets.
The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.
The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.
New user will receive a password and account designation upon completing our registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to
(a) Immediately notify tourticket@irctc.co.in of any unauthorized use of your password or account or any other breach of security, and
(b) Ensure that you exit from your account at the end of each session. IRCTC cannot and will not be liable for any loss or damage arising from your failure to comply with this.
(a) Immediately notify tourticket@irctc.co.in of any unauthorized use of your password or account or any other breach of security, and
(b) Ensure that you exit from your account at the end of each session. IRCTC cannot and will not be liable for any loss or damage arising from your failure to comply with this.
There is also an option for already existing users of www.irctc.co.in to update their profile for using tourism services. Once the user also opts for tourism related services, he is registered with www.railtourismindia.com
a. General Obligations: You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of IRCTC.
b. Information Provided: The information you provide in the Registration page must be complete and accurate. IRCTC reserves the right at all times to disclose any information as IRCTC deems necessary to satisfy any applicable law, regulation, legal process, or Governmental request.
c. Use of the Online Reservation Service and Mobile Reservation Service: You may only use this service to make legitimate bookings / reservations i.e., you may not use this service to book tickets for the purpose of commercial resale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.
d. Non-authorisation: Non-authorization of payment more than once by payment gateway for tickets booked by you is liable to result in deregistration of your account with this site, without any notice.
e. Customer Responsibility: You confirm to us that you are 18 years of age or above and have the legal capacity to enter into this Agreement with us and that all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to IRCTC. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the site and you alone use the "id" and "password" you have created in the site. Railways/IRCTC will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for booking tickets on this site.
a. Limitation of Liability: We shall not be liable to you save as expressly provided for in these terms and conditions and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise arising out of the use of the service or connection to the web site. To the maximum extent permitted by law, IRCTC and/or its respective suppliers hereby disclaims all warranties, terms and conditions with regard to this information, products and services including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title and non-infringement in no event, shall IRCTC and / or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special or consequential loss arising out of, or in any way connected with the use of this Website or with the delay or inability to use this Website or for any information, products and services obtained through this Website or otherwise arising out of the use of this website whether based on contract, tort, strict liability or otherwise, even if IRCTC or any of its suppliers has been advised of the possibility of damages.
b. Accuracy of Information: We shall use reasonable endeavors to check the accuracy of the information published on this web site. We give no warranty as to the accuracy of such information given on our web site and reserve the right to amend and vary the contents of this web site from time to time without notice. The IRCTC Sites/Services may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of IRCTC and IRCTC is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. IRCTC is not responsible for web casting or any other form of transmission received from any Linked Site nor is IRCTC responsible if the Linked Site is not working appropriately. IRCTC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by IRCTC of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.
c .Transactions with third parties: Any transactions with third parties including advertisers on this website or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. IRCTC shall not be responsible or liable for any part of any such dealings or promotions.
d. Maximum Liability: The maximum amount of our liability to you for all loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service) shall be limited to the value of the ticket purchased through your use of this service.
e. Exclusion of Liability: We shall not be liable to you for any of the following types of loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service):
i. Loss of revenue, business, anticipated savings or profits;
Or
ii. Any indirect or consequential loss howsoever arising.
Earnest efforts will be made to deliver tickets to the customer within two days following the date of booking (3 clear days for certain destinations). For details of areas covered, click here. IRCTC and Indian Railway will accept no indirect or consequential liabilities with regard to any delay in delivery.
f. Exclusion of other Warranties/Remedies: You acknowledge and agree that in entering into the Agreement, you do not rely on and shall have no remedy in respect of any statement, representation or warranty given by any person (including as to condition, quality and fitness for purpose). ALL warranties implied by statute, common law, custom or otherwise as to the standard of the service and the accuracy of any information (other than fraudulent misrepresentation) provided on this web site are hereby excluded.
g.Force Majeure: We shall not be liable to you in respect of any delay in performance of these terms and conditions or delay in performance or breach of the terms and conditions due to any event or circumstances beyond our reasonable control.
Our Termination Rights: We may at any time at our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the web site.
You must check your ticket: You must check your ticket for errors, if any, as soon as you receive it. If an error is noticed and the ticket does not comply with the information set out in the reservation page, you must inform us of the same immediately at Phone no 011-23701100/23701174/23701145/46/47 extn-221,223,222,229,226 or mail us at tourticket@irctc.co.in.
Exclusion of liability for cancellation of trains: Please note that in case of cancellation/diversion/termination short of destination of trains, the Indian Railways Rules apply which contain limitations and exclusions relating to the liability of the Indian Railways to the customer in respect of loss or damage caused by them.
Who can I ask if I have additional questions?Feel free to contact us any time and we'll answer any additional questions you may have. Phone no 011-23701100/23701174/237001145/46/47 extn-221,223,222,229,226 or mail us at tourticket@irctc.co.in.
Calculation of cancellation time would be based on the time of departure of respective package. For cancellation of your ticket, please log in to your account, select the Tour Confirmation Number of the ticket you wish to cancel and cancel your ticket from your booked history on line. Cancellation of your Ticket is possible only on the website www.railtourismindia.com, and is NOT possible on PRS Counters.
If the user wishes to cancel his ticket, cancellation rules for Darjeeling Himalayan Railway Charter are as follows:
If the user wishes to cancel his ticket, cancellation rules for Darjeeling Himalayan Railway Charter are as follows:
| S No. | Condition | Cancellation charge |
| 1. | 10 days prior to departure date | 25% of the tour cost. |
| 2. | 05 days prior to departure date | 50% of the tour cost. |
| 3. | 03 days prior to departure date | 80% of the tour cost. |
| 4. | 00 days prior to departure date | 100% of the tour cost. |