A. The Darjeeling Himalayan Railway is one of the most well known hill railways in the world...and a delight it is!! The Darjeeling Himalayan Railway (DHR) was built in 1881 and is over a hundred years old today. It connects the plains of West Bengal at New Jalpaiguri with the popular hill station of Darjeeling (6812 ft), a distance of about 50 miles. On the way it passes the most breathtaking scenery and climbs to a height of 7400 feet at Ghum (the highest station on IR & the 2nd highest station in the world), where on a clear day views of Mt. Kanchenchunga can be had.

The DHR has been served by little 'B' class 0-4-0 ST's (Saddle Tanks) throughout its existence. Other locos that have worked the line here are the 'A' class and a Garrat loco as well. The B class, which are probably one of the oldest working steam locos in the world, were built by the North British Locomotive Company (NBLC, Glasgow), Sharp Stewart, Baldwin and a few at the DHR works at Tindharia itself.

A. You can board DHR trains from New Jalpaiguri or Siliguri. New Jalpaiguri is connected to all parts of India through Indian Railways. You can take overnight trains from Kolkata (Howrah/Sealdah) or from New Delhi to reach New Jalpaiguri. To know details of all trains arriving at New Jalpaiguri, please visit http://indianrail.gov.in.
Siliguri is 2 km from New Jalpaiguri. It is the second largest city of West Bengal.
You can also arrive at Siliguri by Flights. The nearest airport is Bagdogra (IXB). Bagdogra is connected to Kolkata (CCU) and Delhi (DEL) by daily services.
9D Steam Services start from Kurseong. You can reach Kurseong by road from Siliguri / Bagdogra. The journey time is 90-100 minutes. Darjeeling can be reached by Road or by DHR trains from Siliguri/New Jalpaiguri/Bagdorgra.
Nearest Railway Station: New Jalpaiguri and Siliguri. DHR trains start from here.
Nearest Airport: Bagdogra (IXB)- 10km from Siliguri, 40 km from Kurseong, 70km from Darjeeling.

A. Now you can book DHR Charter online at www.railtourismindia.com / Tourist Trains.

A. It’s running every day.

A. Please visitwww.railtourismindia.com for tariffs of different class of Charter.

Please visit www.railtourismindia.com for availability of charter.

A. Sorry, DHR does not serve meal on board. However, there are several vendors who cater to the need of passengers.

A. DHR does not provide hotel accommodations or local transport. However, there are agents who can cater to this need.

A. The jungle safari or holiday specials are run by DHR. You can make online booking through www.railtourismindia.com

A. Please send an e-mail to Director at director@dhr.in or director.dhr@gmail.com for more details.

A. Now you can book Steam/Diesel charter from www.railtourismindia.com website

A.Please call up our Darjeeling ( +91 354 2252555) , Kurseong ( +91 354 2344700), Sukna ( +91 353 2573364) or DHR Control ( +91 354 2005734) to know the latest status. Our officials will be available to help you from 9am to 5pm. You can also send e-mail to director@dhr.in or director.dhr@gmail.com for details.

A. Payment Options

	1.	Payment by credit cards:
	a.	Gateway No. 1 (Operated by ICICI Bank) : For all MASTER / VISA Cards / HDFC / AXIS / SBI / KVB (Karur Vysya Bank) VISA debit cards (only) All International cards accepted. Transaction Charges 1.8%.
	b.	GatewayNo.2 (Operated by HDFC Bank.): For all MASTER / VISA Credit Cards (Not International Credit Cards) / HDFC / AXIS / SBI / KVB (Karur Vysya Bank) VISA debit cards(only) .Transaction Charges 1.8%
	c.	American Express Gateway : Transaction Charges 1.8% for all cards issued by American Express..
	2.	Payment through Direct Debit facility of Internet Banking option of :
	a.	ICICI Bank - Transaction charges of Rs. 5/- per transaction.
	b.	IDBI Bank - Transaction charges of Rs. 10/- per transaction.
	c.	Union Bank of India Direct Debit - No Transaction charges is levied by Union Bank Of India
	3.	Payment by cash Card :
	a.	ITZ Cash Card-ItzCash is India’s first multi – purpose prepaid card. It is a smart option for all, and the safest online and on–mobile transaction instrument that allows you to be in control of your spends. ITZ Cash is a full usage product, without any hidden costs, is transferable and empowers you to do transactions anytime anywhere. To buy your ITZ Cash please click here or sms ITZBUY to 57575 or call our customer care on 022-26181212 and ask for details .
	4.	IRCTC Counter booking(only for counter bookings) Cash(only for booking at IRCTC office) Demand Drafts(only for booking at IRCTC office) Contacts: MARKETING OFFICE IRCTC Tourism Facilitation Centre, Ground Floor, Jawahar Vyapar Bhawan, Behind Central Cottage Industries Emporium, Janpath, New Delhi-110001. Tel: 011-23701100 & 23701174 Ext: 222/225/226/227/228/229/422/423/424/425. Fax: 011- 23701177 NORTH ZONE Rail Yatri Niwas Building, Ajmeri Gate Side, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi - 110 002 Tel./Fax : 011-23221146, 23234763 CENTRAL/WESTERN ZONE INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. TOURISM OFFICE: Internet Print Centre, IInd Floor, Main Line Station Bldg, C.S.T Mumbai-400001 Tel. No: 022-22644378/79 Fax: 022-22644379/022-22632485 SOUTHERN ZONE Tourism Information and Facilitation Centre(TIFC), Old Concourse Hall,Chennai Central Railway Station, Park Town,Chennai – 600 003 Tel No.: 9003140681, 044-64594959, 25330341, Fax No.: 044-25330341 Zonal Office – Control Unit (ZOCU) 1st Floor, Chennai Central Railway Station, Park Town, Chennai – 600 003 Tel No.: 044-25353340 / 41, Fax No.: 044-25352978 SOUTH CENTRAL ZONE 2nd Floor, Am Sri Classic Complex, Sarojini Devi Road, Secunderabad - 500 071 Tel.: 040-66201263 EAST ZONE Old Koilaghat Building, Ground Floor, 3, Koilaghat Street, Kolkata - 700 001 Tel.: 9830143034/033-22439045,22313132 Jaipur IRCTC ( Indian Railway Catering and Tourism Corporation ) 708,Crystal Mall Sawai jai Singh Highway Banipark Jaipur-302016 Phone - 4020198/196/192/193/194 Telefax – 0141-4020192 Mobile – 09829262000 / 09414717888/ Website: www.railtourismindia.com E-mail: pdhiman4802@irctc.com Ahmedabad Indian Railway Catering and Tourism Corporation Ltd 501, Pelican Building, Gujarat Chamber of Commerce, Ashram Road, Ahmedabad-380009 Gujarat, India O: +91 79 26582673 /74 D: +91 79 26582675 F: +91 79 26580735 Kochi - 09446579474 Regional Office IRCTC 1ST floor,14/894 Salih Konment Road Ernakulam : Phone 484-2382991/92 Fax -0484-2382990 Bangluru No. 2/2 CB Royal Building, Doctor. Raj Kumar Raod Rajaji Nagar Bangaluru- 560010 080 22960014, 22960017, 22960013, 22960011 Bhubneswar IRCTC A-0/1 Ground Floor Fortune Tower Chandra Shekhar Pur -751023 0674-2303657/58 FAX-06742301853 Bhopal IRCTC Regional Office 2nd Floor Bank of India Building Arera Hill Bhopal 0755-2577011/09425016141 Lucknow - 09415002000 IRCTC Paryatan Bhawan 2nd Floor C-13 Gomti Nagar -Lucknow 0522-2305522/44 Chandigarh - 09878442445 IRCTC SCO- 80/81/82 3rd Floor Sec 34A Chandigarh 0172-4645795/6572156

A.This voucher is to be carried by the passenger during the journey. The master passenger needs to provide the passengers list before boarding the charter to the guard of the charter.

The Password entered by you is transmitted in one way encrypted form to our database and stored as such. The Password will not be known even to IRCTC. Thus you are solely responsible for the safe custody of your password.

A. If for some reason, you could not see the ticket confirmation page, please check your "DHR Booked Tickets" list, wherein the details of all the successfully booked tickets would be available. If you do not see the desired transaction on this list, it means that the ticket has not been booked. The amount debited would be credited back to you in full without levying any charges. You may retry the transaction for booking your package. If you face this problem very often please let us know immediately.

A. You can book your DHR charters 15 days before your journey date.

A. This can be done on line by cancelling the original ticket and booking a fresh ticket.

A. Yes is possible. Customers can log on to www.railtourismindia.com, and go to DHR Booked Tickets link and select the ticket to be fully cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets.

The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.

Cancellation Procedure: (Register User)
1. Login in our website www.railtourismidia.com. With user id and password.
2. Click on DHR Booked Tickets link.
3. Ree-nter your password.
4. It will show all your bookings.
5. Cancel the one you want.

Cancellation Procedure: (Guest User)
1. Login in our website www.railtourismidia.com. With Email id and password.
2. Click DHR Booked Tickets link
3. Email Id (Entered While Booking.)*, Contact No (Entered While Booking.)*, Journey Date*.
4. It will show all your bookings.
5. Cancel the one you want.

A.
• 10 days prior to departure 25% of the tour cost.
• 05 days prior to departure 50% of the tour cost.
• 03 days prior to departure 80% of the tour cost.
• 00 days prior to departure 100% of the tour cost.