A. Rail Tour Packages (RTP) are unique feature of IRCTC designed Tour packages which include confirm rail ticket, road transport with pick up & drop from railway station, Hotel stay and Meals. (*As mention in the tour details).

A. A certificate will be issued by the IRCTC Ltd. that the journey has actually been performed by the government servant and his family members for whom he is claiming the Leave travel Concession. IRCTC Ltd. will indicate separately the rail fare & bus component in the certificate. Please contact the respective offices in the list given below for the issuance of LTC certificate or write to tourticket@irctc.co.in after completion of the journey.

Employees availing LTC facility can now opt for Rail Tour Packages of IRCTC

A. Get yourself registered online by submitting the Registration Form available on the web site with your personal details. Further details are available at the terms and conditions page. You have to login and click on the "Rail Tour Package" link on the navigation menu. The page asks for the “Please Select The Theme Category/Please Select The Originating City:, after that please select your package, click on the book ticket option than you have to select date of Journey, Class and No. of Passenger Finally click on “book ticket” , fill the passenger Details.

B. If you are not registered with us than you can use your guest login option through which you can make your booking through you email id and mobile No.

Select your payment option and book your package.

A. You have to select Tour Originating, Destination city with package Category, after that you can click on the read more option and check the itinerary details. For the booking you have to select starting date, class and No. of passenger to be book on Plan My Tour page. On clicking the “Itinerary” button the route, inclusion & exclusion with fare details of the package is displayed.

A. You have to select Tour Originating, Destination city with package Category, after that you can click on the read more option and check the itinerary details with fare table. For the booking you have to select starting date, class and No. of passenger to be book on Plan My Tour page. Here we have also tariff and availability option with itinerary details.

A. The Specialty of Rail Tour Packages is that when you book a tour, you are also provided confirm Railway booking for the mention class of travel in the tour packages with Confirm hotel booking.

A. The Rail Tour Packages covers the places for sightseeing as mentioned in the tour itinerary details.

A. The number of days for each tour is different depending on the tour itinerary mentioned in the tour details.

A. The date of operation of different rail tour packages are different depending on the seasonality of the operation of the tours. Go to Tour Starting Dates and select the date of your choice from the drop down list of dates available for tour booking.

	1.	Confirmed train journey in the mention class of travel.
	2.	Food is provided onboard train as well as at the hotel as per the meal plan mentioned in the tour packages detail.
	3.	Hotel Stay In AC Room OR Non AC Room on sharing basis as mention in the tour packages detail.
	4.	Pick up and drop from the destination railway station and sightseeing as mentioned in the tour itinerary by deluxe bus.
	5.	Entrance Fees and Escort charges (As per the Itinerary).
	6.	Road Transportation (AC or Non as per the itinerary.

A. Payment Options

	1.	Payment by credit cards.
	a.	Gateway No. 1 (Operated by ICICI Bank) : For all MASTER / VISA Cards / HDFC / AXIS / SBI / KVB (Karur Vysya Bank) VISA debit cards(only) All International cards accepted. Transaction Charges 1.8%
	b.	GatewayNo.2 (Operated by HDFC Bank.): For all MASTER / VISA Credit Cards (Not International Credit Cards) / HDFC / AXIS / SBI / KVB (Karur Vysya Bank) VISA debit cards(only) .Transaction Charges 1.8%
	c.	American Express Gateway : Transaction Charges 1.8% for all cards issued by American Express..
	d.	IRCTC Counter Booking (Only For Counter Bookings).
	2.	Payment through Direct Debit facility of Internet Banking option of
	a.	ICICI Bank - Transaction charges of Rs. 5/- per transaction.
	b.	IDBI Bank - Transaction charges of Rs. 10/- per transaction.
	c.	Union Bank of India Direct Debit - No Transaction charges is levied by Union Bank Of India.
	3.	Payment by cash Card.
	a.	ITZ Cash Card-ItzCash is India’s first multi – purpose prepaid card. It is a smart option for all, and the safest online and on–mobile transaction instrument that allows you to be in control of your spends. ITZ Cash is a full usage product, without any hidden costs, is transferable and empowers you to do transactions anytime anywhere. To buy your ITZ Cash please click here or sms ITZBUY to 57575 or call our customer care on 022-26181212 and ask for details .
	4.	IRCTC Counter booking(only for counter bookings) Cash(only for booking at IRCTC office) Demand Drafts(only for booking at IRCTC office) Contacts: MARKETING OFFICE IRCTC Tourism Facilitation Centre, Ground Floor, Jawahar Vyapar Bhawan, Behind Central Cottage Industries Emporium, Janpath, New Delhi-110001. Tel: 011-23701100 & 23701174 Ext: 222/225/226/227/228/229/422/423/424/425. Fax: 011- 23701177 NORTH ZONE Rail Yatri Niwas Building, Ajmeri Gate Side, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi - 110 002 Tel./Fax : 011-23221146, 23234763 CENTRAL/WESTERN ZONE INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. TOURISM OFFICE: Internet Print Centre, IInd Floor, Main Line Station Bldg, C.S.T Mumbai-400001 Tel. No: 022-22644378/79 Fax: 022-22644379/022-22632485 SOUTHERN ZONE Tourism Information and Facilitation Centre(TIFC), Old Concourse Hall,Chennai Central Railway Station, Park Town,Chennai – 600 003 Tel No.: 9003140681, 044-64594959, 25330341, Fax No.: 044-25330341 Zonal Office – Control Unit (ZOCU) 1st Floor, Chennai Central Railway Station, Park Town, Chennai – 600 003 Tel No.: 044-25353340 / 41, Fax No.: 044-25352978 SOUTH CENTRAL ZONE 2nd Floor, Am Sri Classic Complex, Sarojini Devi Road, Secunderabad - 500 071 Tel.: 040-66201263 EAST ZONE Old Koilaghat Building, Ground Floor, 3, Koilaghat Street, Kolkata - 700 001 Tel.: 9830143034/033-22439045,22313132 Jaipur IRCTC ( Indian Railway Catering and Tourism Corporation ) 708,Crystal Mall Sawai jai Singh Highway Banipark Jaipur-302016 Phone - 4020198/196/192/193/194 Telefax – 0141-4020192 Mobile – 09829262000 / 09414717888/ Website: www.railtourismindia.com E-mail: pdhiman4802@irctc.com Ahmedabad Indian Railway Catering and Tourism Corporation Ltd 501, Pelican Building, Gujarat Chamber of Commerce, Ashram Road, Ahmedabad-380009 Gujarat, India O: +91 79 26582673 /74 D: +91 79 26582675 F: +91 79 26580735 Kochi - 09446579474 Regional Office IRCTC 1ST floor,14/894 Salih Konment Road Ernakulam : Phone 484-2382991/92 Fax -0484-2382990 Bangluru No. 2/2 CB Royal Building, Doctor. Raj Kumar Raod Rajaji Nagar Bangaluru- 560010 080 22960014, 22960017, 22960013, 22960011 Bhubneswar IRCTC A-0/1 Ground Floor Fortune Tower Chandra Shekhar Pur -751023 0674-2303657/58 FAX-06742301853 Bhopal IRCTC Regional Office 2nd Floor Bank of India Building Arera Hill Bhopal 0755-2577011/09425016141 Lucknow - 09415002000 IRCTC Paryatan Bhawan 2nd Floor C-13 Gomti Nagar -Lucknow 0522-2305522/44 Chandigarh - 09878442445 IRCTC SCO- 80/81/82 3rd Floor Sec 34A Chandigarh 0172-4645795/6572156

A. No.

A. Hotel rooms will be allotted as per the tour cost paid by the customer and at the discretion of the tour Manager/Hotel Manager as per the occupancy chosen by the passenger.

A. Yes is possible. Customers can log on to www.railtourismindia.com, and go to Booked Tickets link and select the ticket to be fully or partly cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of package please ensure that the modified ticket (Voucher) is printed separately.
The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.

Cancellation Procedure: (Register User)

	1.	Login in our website www.railtourismidia.com. With user id and password.
	2.	Click on cancel/Reprint ticket.
	3.	Reenter your password.
	4.	It will show all your bookings.
	5.	Cancel the one you want.

Cancellation Procedure: (Guest User)

	1.	Login in our website www.railtourismidia.com. With Email id and password.
	2.	Click on cancel/Reprint ticket.
	3.	Email Id (Entered While Booking.)*, Contact No (Entered While Booking.)*, Journey Date*.
	4.	It will show all your bookings.
	5.	Cancel the one you want.

In case the user wishes to modify the booking, he may opt to change of name, age, sex of the passenger. Note : no refund is permissible in lieu of modification of the booking.

A. This can be done on line by cancelling the original ticket and booking a fresh ticket

A. This facility is not available.

A. This is a VeriSign certified site (Click on the VeriSign logo to see the certificate). All the monetary transactions made on this site are secure. The credit card details are received on the site and transmitted to the Payment Gateways through secure SSL mode under 128-bit browser independent encryption. This site does not store or record the credit card details. All the transactions are handled directly by Payment Gateways only.

Calculation of cancellation time would be based on the time of departure of respective package.

A.         Cancellation rules for Land (Holiday) and Rail Tour Packages as under:

S No.	Condition	Cancellation charge
1.	Up to 15 days (excluding departure date)	Rs. 100/- per passenger
2.	Up to 8-14 days (excluding departure date)	25% of the package cost
3.	Up to 4-7 days (excluding departure date)	50% of the package cost
4.	Less than 4 days	100% of the package cost

         Cancellation rules for Local Darshan Packages will be as under:

S No.	Condition	Cancellation charge
1.	Three days in advance	Rs. 100/- per passenger
2.	Less than three days before departure of the tour	50% of the package cost
3.	After departure of the tour	100% of the package cost

A. All the charges are mentioned in our tour Itinerary.

A. The Password entered by you is transmitted in one way encrypted form to our database and stored as such. The Password will not be known even to IRCTC. Thus you are solely responsible for the safe custody of your password.

A. At present this site is not offerings any type Concession.

A. If for some reason, you could not see the ticket confirmation page, please check your "Booked Tickets" list, wherein the details of all the transactions with their status would be available. On an unsuccessful transaction, the amount debited would be credited back to you in full without levying any charges. You may retry the transaction for booking your package. If you face this problem very often please let us know immediately.

A. On Failure of cancellation of the booking with repeated attempts please contact us immediately at 011-230701100/74 Extn. 221,222,223,229 or email us at tourticket@irctc.co.in, portal@irctc.com

A. No the voucher is not a confirm ticket for rail travel. The respective Zone will contact you for your travel on railways before two days of your journey . You can also contact the marketing coordinator whose number is given in the Voucher for any further clarifications regarding the package.

A. You can reach us at tourtickets@irctc.co.in. You can also call us at 23701100 /74.