2. USER GUIDE FOR HOTEL REGISTERED USER BOOKING

3. USER GUIDE FOR IRCTC Ginger HOTEL(Registered User/ GUEST USER) CANCELLATION

- Click on Login link left side of the web page.
- If you are not a registered user, please select "Guest Login" radio button.
- You can login by entering your e-mail id and phone number.

- Click on "Book Hotels" tab.
- The "Hotel Planner" page appears.
- Use "HELP" option for any help required to book the Hotel.
- Select "State Name" & "City Name" from the list on the screen.
- Select "Check In Date" & "Check Out Date".
- Click on "Search" button to go to next page.

After selecting state name & city name for hotel, you can change your Check In Date & Check out Date. After doing this you can search for hotels available .For more queries, Select the link below.
- To check availability of rooms & prices, Click "Availability & Prices".

If you wish to know Lodging Info, please click "More lodging info" in which you can know about the Hotel, Facilities, Address, Terms & Conditions, How to get there & Picture Gallery.
- Kindly select Room Name/ Room Types.
- Select Number of Rooms.
- Accept Terms and Conditions.
- Click on "Book It" button to go ahead.

- "BookTicket" Page will appear.
- Fill the personal details i.e. Name, Address, City Name, Country.
- Please do not change e-mail id & mobile number as you used for login as Guest.
- After filling details click on "Go" button or if you want to reset the details, click on "Reset".
- If you want to replan your booked hotel room, click on Replan button.

- "BookTicket Results" Page will appear.
- Click on "Make Payment" button to go to next page.

- If you click on Replan button, you can still Replan your Booked Hotel Rooms.
- "Payment Gateways" page will appear.
- Select your Payment Option from the below list and make your payment.

After successful payment and booking of accommodations, the User is shown the ticket confirmation details along with a "Print Reservation Slip" Button". On clicking the button ERS is shown with an option to print.

- Register as an individual. Registration is FREE.
- Login by entering your user name and password.
- Click on "Book Hotels" from the tab.
- The "Hotel Planner" page appears.
- Use "HELP" option for any help required to book the Hotel.
- Select "State Name" & "City Name" from the list on the screen.
- Select "Check In Date" & "Check Out Date".
- Click on "Search" button to go to next page.

After selecting state name & city name for hotel, you can change your Check In Date & Check out Date. After doing this you can search for hotels available .For more queries, Select the link below.
To check availability of rooms & prices, Click "Availability & Prices".

If you wish to know Lodging Info, please click "More lodging info" in which you can know about the Hotel, Facilities, Address, Terms & Conditions, How to get there & Picture Gallery.
- Kindly select Room Name/ Room Types.
- Select Number of Rooms.
- Accept Terms and Conditions.
- on "Book It" button to go ahead.

- "BookTicket" Page will appear.
- Fill the personal details i.e. Name, Phone Number with Country Code & Area Code, Mobile Number.
- After filling details click on "Go" button or if you want to reset the details, click on "Reset".
- If you want to replan your booked hotel room, click on Replan button.

- "BookTicket Results" Page will appear.
- Click on "Make Payment" button to go to next page.

If you click on Replan button, you can still Replan your Booked Hotel Rooms.
- "Payment Gateways" page will appear.
Select your Payment Option from the below list and make your payment.

After successful payment and booking of accommodations, the User is shown the ticket confirmation details along with a "Print Reservation Slip" Button". On clicking the button ERS is shown with an option to print.

  - Click on Login link Right side of the web page.

  - Entered your registered User/Guest Email ID and with Contact No. which was used by you at the time of booking.

  - After Login please click on the "BOOKED TICKET LINK at the Bottom on the webpage"

   Under "BOOKED TICKET" click on the "IRCTC Ginger Hotel Booked Ticket" Link.

  - Select the ticket to be cancelled and click on Cancel Ticket option.

  - Select dates and no. of rooms for partial or full cancellation, then click on "Cancel this ticket" option.

  - Check your cancellation refund details.